Spam & phishing
Unsolicited mail or phishing pages hosted on our network. Include the full message headers or the exact URL.
Report abuse
Report abuse
Our abuse desk reviews every report. The more specific you are, the faster we can act.
Network abuse
Port scanning, brute-force attempts or DDoS traffic from our IP space. Include target IPs, timestamps with timezone, and log excerpts.
Copyright & content
Alleged copyright infringement — please follow the format in our copyright notice page.
Security incidents
Suspected compromise of our infrastructure or a vulnerability in our systems. See also the Trust Center.
Make it actionable
What to include in your report
| Field | Details |
|---|---|
| Source | IP address(es) or hostname(s) involved |
| Destination | Affected IPs, URLs or email targets |
| Time | Timestamps with timezone (UTC preferred) |
| Evidence | Log excerpts, full email headers, or screenshots |
| Contact | An email address where we can reach you |
Reports missing source IPs or timestamps usually can’t be investigated.
How to reach the abuse desk
Email yihao@infraeon.ai with the subject "Abuse report". We acknowledge complete reports within one business day and update you on the outcome where legally possible.
If you are an Infraeon customer reporting an incident affecting your own services, contact the 24×7 NOC through your usual support channel instead — that path is faster.