Token Factory docs
API reference, model library, rate limits, RAG cookbook and fine-tuned model deployment.
Tech docs
Documentation
Guides, quickstarts and runbooks for everything we operate — written by our engineers, kept current, and free to read whether or not you’re a customer yet.
Doc areas
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Compute quickstart
From first login to a running training job: GPU images, drivers, storage mounts and checkpointing basics.
Orchestration & Kubernetes
Slurm cluster creation, managed Kubernetes, job queues and checkpoint-resume patterns.
Networking & cross-connects
IP transit options, the meet-me room, cross-connect ordering and cloud on-ramps — with lead times.
Storage guides
Shared filesystems, object storage classes, block tiers and the Data Transfer Service — tuned for AI pipelines.
SLA & policies
Uptime commitments, response times, acceptable use and data-protection practices — the fine print, in plain English.
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Rack & stack checklist (PDF)
The one-page list our remote-hands team uses for every new installation — rails, cable arms, labels, photos.
Updated July 2026 Read more →GPU node quickstart
Ten minutes from credentials to nvidia-smi on your first node, with the drivers and images we pre-install.
Updated July 2026 Read more →Ordering a cross-connect
What we need from you, what the carrier needs from us, and what happens on each of the three business days.
Updated July 2026 Read more →Reading your monthly invoice
Power metering, burst bandwidth and one-off remote-hands charges — line by line, with examples.
Updated July 2026 Read more →FAQ
Questions and answers
Do you have a customer portal?
A self-service portal for tickets, bandwidth graphs and power usage is rolling out to all customers. Until then, the fastest path is our 24×7 NOC — email yihao@infraeon.ai and an engineer answers, not a queue.
Is there API access?
API access for monitoring and provisioning is on the roadmap, with early access for managed-services customers. Talk to us if automation is a hard requirement — we’ll find a way to help today.
Do you run a public status page?
Customers receive proactive incident and maintenance notices directly from our NOC by email. A public status page is in the works and will be announced on this site.
Start your journey today
Tell us about your workload — an engineer, not a sales bot, will get back to you within one business day.